Silverline End User Terms and Conditions

Terms & Conditions
  1. Definitions
    1. “Affiliate” means any related or associate company of StarHub Ltd including their successors, assigns, employees and agents.
    2. “Agreement” refers to these Aging-in-Place Trial Specific Terms and Conditions, read with StarHub’s General Consumer Terms & Conditions and any other terms and conditions that we and you may agree to from time to time in relation to the Trial.
    3. “Content” refers to all information, analysis, text, sound, music, Software, videos, graphics, data, messages, links or other materials which you retrieve, obtain, store or access through the Trial. This includes any information relating to the physical health of any person accessing or using the Trial.
    4. “Customer” or “you” refers to any person who assess or uses the Trial Service or otherwise participates in the Trial.
    5. “Personal Data” refers to all and any personal information relating to you obtained by us in the course of and as a result of your participation in the Trial, including without limitation, your name, address, telephone number, identity, passport number, location, food intake, exercise habits, and health information.
    6. "Equipment" refers to the Silverline gateway, door sensors, Z-wave PIR, Z-wave energy monitor power socket or any other equipment which you may use in the course of the Trial.
    7. PDPA refers to the Personal Data Protection Act (Act 26 of 2012 of Singapore).
    8. "Premises" refers to the property bearing the Service Address, which is owned or occupied by you.
    9. “Purpose” shall have the meaning as set out in Clause 3.1.
    10. "Trial" refers to StarHub’s provision of the Trial Services to you, for the Purpose only.
    11. "Trial Address" refers to the address of the Premises at which we agree to carry out the Trial.
    12. “Trial Services” refers to the aging-in-place services provided by StarHub.
    13. “StarHub” refers to StarHub Ltd or any of its Affiliates, and includes their successors, assigns, employees and agents.
    14. “Service Provider” refers to Silverline Mobile Pte Ltd, Asia Insight Pte Ltd, and any other third party service provider involved in carrying out the Trial.
    15. “Software” refers to any mobile applications or other software programmes provided to you as part of or through the Equipment or Trial, including any software upgrades or updates.
  1. General
    1. Your participation in the Trial is also subject to StarHub's General Consumer Terms & Conditions, and any other terms and conditions that you and we may have agreed to from time to time. You may view our terms and conditions at http://www.starhub.com.
  1. Purpose of Trial
    1. The aim of this Trial is for StarHub to carry out market research and analytics, better understand and meet our customer needs and preferences, and test and develop new products and services (“Purpose”). You acknowledge and accept this.
    2. You must comply with all applicable laws and instructions, notices or directions issued by us or our Service Providers from time to time in respect of your participation in the Trial.
    3. You agree to participate in the feedback sessions organized by StarHub and to provide all feedback and other information required for the Purpose.
  1. Use of Service
    1. The Trial Services, Equipment, Software or Content are provided on an "as is" and "as available" basis. You participate in the Trial or rely on any Content obtained through the Trial at your sole risk. We and our Service Providers expressly disclaim all warranties of any kind, whether express or implied, including implied warranties of accuracy, reliability, merchantability, satisfactory quality, fitness for a particular purpose, timeliness, and non-infringement to the fullest extent allowed by law. No advice or information whether oral or written, obtained by you from us or through the Trial will create any warranty not expressly made in this Agreement.
    2. Without prejudice to Clause 4.1 above, we make no warranty :-
      1. that the Trial Service, Equipment or Software will not cause any harm to you, your systems or networks;
      2. as to the accuracy, reliability, quality or timeliness of the Trial Service or any Content provided through the Trial Service; and
      3. that the Trial Service and access to it are error-free and uninterrupted or available at all times.
    3. For the avoidance of doubt:
      1. Neither StarHub nor any of its Service Providers offer medical advice nor any emergency response services through the Trial Service. Subject to the terms herein, any content accessed through the Trial Service is at best for informational purposes only, and is not intended to be representative of any informed medical advice, nor to cover all possible uses, directions, precautions, drug interactions, or adverse effects.
      2. The Trial Service is not intended for the diagnosis or treatment of any medical condition. Please consult your prescribing doctor if you have any questions about any data shown on the Aging-in-Place portal. Call 995 or your doctor or family caregivers for all medical emergencies. The Trial Service is not an emergency response service.
  1. Eligibility for Trial
    1. StarHub shall determine your eligibility to participate in this Trial at its sole discretion.
    2. For individuals, you must be at least 18 years old.
  1. Duration of Trial
    1. The Trial is for twelve (12) months from the commencement date as determined in accordance with Clause 7 below (“Trial Period”).
  1. Commencement of Trial
    1. The Trial under this Agreement will commence:
      1. after the Equipment has been successfully installed by us or our Service Providers at your Premises; or
      2. such other date as may be stated in the trial service application form or otherwise approved by us in writing.
    2. This Agreement will continue until terminated according to the provisions of this Agreement.
  1. Non-Commercial Use at Service Address
    1. Unless otherwise permitted by us in writing, the Trial Service will be provided to you at the Trial Address and you may access and use the Trial Service, Equipment and Software from and at the Trial Address and for purposes of your participation in the Trial, for the Purpose only. Unless otherwise permitted by us in writing, any use of the Trial Service for commercial or business purpose or any other non-residential use, whether by you or any other persons at the Trial Address is a breach of your terms of use of this Trial Service.
  1. Equipment
    1. To access and use the Trial Service, you must only use the Equipment and Software provided by us or our Service Providers. The Equipment and Software shall remain the property of StarHub and its Service Providers at all times.
    2. We will not be responsible for any loss or damage caused by or as a result of the use of such Equipment or Software, whether in conjunction with the Trial Service or not.
    3. You must comply with all applicable laws and instructions, notices or directions issued by us or our Service Providers from time to time in respect of the installation, use, operation or upgrade of the Equipment.
    4. You will grant us access to the Equipment and the Software embedded therein as and when we deem necessary to carry out any equipment upgrade.
  1. End of Trial
    1. We may, without assigning any reason, terminate this Agreement or the Trial immediately at any time by giving notice to you.
    2. You may, without assigning any reason, terminate this Agreement or your participation in the Trial by giving us 3 working days’ notice after the first 3 months.
    3. Upon termination or expiry of this Agreement, you will be required to immediately cease all use of the Trial Service, Equipment and Software, and return all Equipment to us in a good and satisfactory condition.
  1. Your Account and Use of the Trial Service
    1. You are responsible for the security of your passwords and for any use of your account (regardless whether such use was with your express consent and/or knowledge or otherwise). You must immediately notify StarHub of any unauthorized use of your password or account by email to customer@silverline.mobi.
    2. You will be solely responsible for the Content retrieved, stored or transmitted through the Trial Service, Equipment or Software.
    3. If you are dissatisfied with the Trial Service or with the Content available on or through the Trial Service or with any of the terms and conditions of this Agreement, your sole and exclusive remedy is to discontinue accessing and using the Trial Service or terminate the Trial Service according to this Agreement.
    4. While the Trial Service itself is provided to you at no charge, you may have to incur additional charges in order to access the Trial Service, including without limitation data or roaming charges to access Content through mobile applications provided as part of the Trial Service.
  1. Confidentiality
    1. You agree to keep all information and materials you receive in connection with the Trial strictly confidential, including without limitation the terms of this Agreement, the fact of this Trial, your participation therein, the types of services or products, as well as any Equipment or Software provided to you in the course of the Trial.
  1. Limitation of Liability
    1. Except as set out in this Agreement, we expressly exclude all other liability we may have to you, including all liability in contract, tort, negligence, misrepresentation, strict liability or statute. This exclusion applies for our benefit and that of other Service Providers whose networks are connected to each other or to the Network, all companies, directly or indirectly owned, wholly or partly owned or controlled by us or any of these parties, and all their officers, employees, contractors and agents or anyone else to whom we or these parties are responsible ("the Relevant Parties") and whether it relates to anything caused by or resulting from anything any of the Relevant Parties does or omits to do or delays in doing (even if done, omitted or delayed wilfully, recklessly or negligently), whether or not it is contemplated or authorised by any agreement you have with us.
    2. Under no circumstances will we or any of the Relevant Parties be liable for any special, incidental, indirect, consequential or punitive damages, losses, costs or expenses, even if such damages, losses, costs or expenses were caused wilfully, recklessly or negligently.
    3. Under no circumstances will we or any of the Relevant Parties be liable for any lost profits, revenue, business or anticipated savings, even if such damages, losses, costs or expenses were caused wilfully, recklessly or negligently.
    4. If we or any of the Relevant Parties are liable to you and we cannot, for any reason, rely on the exclusions of liability set out in Clauses 13.1 to 13.3 above, then in no event will our liability for damages, losses, costs or expenses suffered or incurred by you and anyone else (whether in contract, tort, negligence, misrepresentation, strict liability or statute or otherwise) exceed S$50.
    5. The limitations and exclusions of liability in this Agreement shall not apply to any liability we or any of the Relevant Parties may have in respect of any death or personal injury resulting from our negligence.
    6. The limitations and exclusions of liability in this Agreement shall not apply to any liability which cannot be lawfully excluded or restricted under the Unfair Contract Terms Act (Cap. 396).
  1. Indemnity
    1. You must indemnify us, our Affiliates, employees, directors and agents in full against all claims, damages, losses, liabilities, claims, costs, expenses, demands and actions resulting from your participation in the Trial, your negligence, omission, act or breach of this Agreement.
  1. Proprietary Rights
    1. StarHub and its Service Providers own all proprietary rights arising out of or in connection with the Trial Service, Equipment and Software. StarHub gives you a personal, revocable, non-assignable, and non-exclusive license to use the Trial Service during the Trial Period for the Purpose.
  1. Data Protection
    1. You confirm that you have read and understood the StarHub Personal Data Protection Policy, which may be found at http://www.starhub.com/.
    2. You consent to StarHub and its Service Providers’ use, storage and disclosure of your Personal Data to facilitate your participation in the Trial, and for the Purpose described above.
  1. Changes to this Agreement
    1. StarHub may amend these Aging-in-Place Trial Specific Terms and Conditions in its sole discretion, with notice to you. If you do not agree to the modified Agreement, you should stop using the Trial Service. Your continued participation in the Trial after being notified of any amendments will constitute your acceptance of the amended Agreement.